Privacy Policy & Data Governance
Last Updated: October 2026
// 1. Purpose & Scope
Run My Brief provides review-capture and snag-triage software designed for independent UK plumbing, heating, and trade service firms. This policy details how feedback data, technician dispatch identifiers, and homeowner contact information are processed in compliance with the UK GDPR and the Data Protection Act 2018.
// 2. Lawful Basis for Processing
When a homeowner completes an engineer sign-off card:
- Positive Reviews (4–5★): Homeowners are routed directly to external Google review listings. No review text is stored on our servers; reviews are published independently on Google under Google's terms.
- Snag Escalations (1–3★): Feedback notes and homeowner contact details are transmitted under legitimate interest directly to the trade firm's office dispatch line to allow swift resolution of workmanship snags.
// 3. Data Retention & Security
Snag reports delivered via webhooks or dispatch notifications are retained only as long as necessary for audit and resolution verification. All data in transit is encrypted using standard TLS protocols.
// 4. Individual Rights
Homeowners and trade firm staff have the right to request access to, rectification of, or permanent deletion of their recorded feedback by contacting [email protected].